These Terms & Conditions (the “Terms”) govern your use of The Black Service website (the “Site”) and any requests, introductions, and services you make or receive through it (collectively, the “Services”). Please read them carefully. By accessing the Site or submitting an enquiry, you agree to these Terms.

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1. WHO WE ARE

The Black Service is a trading name of MyStyleWindow Limited (company number 07295325), whose registered office is 120 Regent Street, London, W1B 5FE. “We”, “us” and “our” refer to MyStyleWindow Limited trading as The Black Service. We operate primarily in the United Kingdom and, where relevant, in Nigeria.​

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2. SCOPE OF THESE TERMS

These Terms apply to:

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• Site usage: browsing, viewing, downloading, and any interaction with Site content, including our editorial content and catalogues.

• Service enquiries: requests submitted via email, forms, or redirection to WhatsApp for concierge support, event interest, and catalogue-related assistance. We do not currently take payments on the Site. Any fee-bearing arrangements are handled off‑platform under separate communications and/or agreements.

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3. USING THE SITE 

• Eligibility: You must be at least 18 years old and have capacity to contract.

• Access: We may update, suspend, or withdraw the Site (or any part of it) at any time without notice.

• No offers: Content is for information only and does not constitute an offer to sell goods or services. Availability, pricing, and particulars are subject to confirmation.

• Fair use: You may not (i) copy, scrape, or harvest the Site or catalogues; (ii) frame or mirror the Site; (iii) reverse engineer or otherwise attempt to access the Site’s source or underlying data; (iv) use automated tools or AI training to ingest our content; or (v) use the Site in any unlawful, harmful, or abusive manner.

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4. ENQUIRIES, INTRODUCTIONS & FACILITATION

Role & status. We curate, introduce and facilitate access to third‑party brands, venues and specialists ("Partners"). Unless expressly agreed in writing for a specific engagement, we act as an independent facilitator/introducer and not as an agent, reseller, principal or merchant of record for any Partner. Your contract for any Partner‑delivered element (including reservations, tickets, venue hire, food & beverage, transportation, or staffing) is with the applicable Partner and is subject to that Partner’s terms.

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Communication channels. Enquiries are handled by email and/or WhatsApp. By submitting an enquiry, you consent to us contacting you through the channel(s) you provide. Please do not share sensitive information over channels you consider insecure.

 

Availability & suitability. Experiences, reservations and products are subject to availability, eligibility and Partner terms. We do not guarantee outcomes, upgrades or availability. Our recommendations remain independent and guided by suitability, availability and client preference.

 

Partner charges & authorisation. You authorise us to liaise with Partners to secure availability (including placing holds or paying deposits where necessary) and to share only the information required to fulfil your request. You are responsible for all Partner charges incurred on your instructions and for any cancellation or change fees set by the Partner. We may invoice you for such amounts on a pass‑through basis or direct you to pay the Partner.

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Commercial transparency. On occasion, we may receive an introduction, referral or affiliate fee from a Partner when we facilitate an introduction or booking. Where applicable, this does not increase the price you pay to the Partner. We will make disclosures where required by law or regulatory guidance.

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Right to decline. We reserve the right to decline or discontinue any enquiry at our discretion (e.g., where standards of conduct or safety may be compromised).

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5. CLIENT RESPONSIBLITIES

• Provide accurate, complete information and promptly update us of changes.

• Observe applicable laws, venue rules, dress codes, and guest conduct expectations.

• Respect the discretion and privacy of our clients, guests, and partners. Harassment, abuse, or disruptive behaviour will lead to withdrawal of access and may be reported to relevant authorities or venues.

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6. PRIVACY & CONFIDENTIALITY 

• Privacy framework: We process personal data in accordance with applicable data protection laws, including the UK GDPR and the Data Protection Act 2018, and, where relevant, Nigeria’s data protection laws. See our Privacy Notice for full details.

• Confidentiality: We treat client communications with discretion. We may disclose information where required by law, to protect our rights, to prevent harm or fraud, or to deliver your request (e.g., sharing necessary booking details with a Partner).

• WhatsApp & email: Messaging platforms are subject to their own terms. Use them at your discretion. We recommend that sensitive information be shared via secure channels we specify.

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7. INTELLECTUAL PROPERTY

• Ownership: All content on the Site—including text, design, images, video, catalogues, trademarks and logos—is owned by us or our licensors and is protected by intellectual property laws.

• Licence: You may view content for personal, non‑commercial use only. Any other use (including reproduction, distribution, public display, training AI models, or creating derivative works) requires our prior written consent.

• Trademarks: Our names, logos, and marks may not be used without written permission. Third‑party names and marks remain the property of their respective owners.

• Linking: You may link to our homepage in a fair and legal manner that does not damage our reputation or suggest endorsement. We may withdraw linking permission without notice.

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8. THIRD-PARTY SITES & PARTNERS

• We curate access to Partners but do not control their websites, terms, or policies. Your dealings with any Partner (including bookings, purchases, cancellations, refunds, and venue access) are governed by the Partner’s terms.

• We are not responsible for Partner content, performance, safety, pricing, policies, or any loss or damage arising from your engagement with them.

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9. EVENTS & EXPERIENCES

• Admission & conduct: Venues may apply their own age restrictions, dress codes, security, and guest conduct policies. You agree to comply with all venue instructions.

• Risk: Attendance at events or experiences is at your own risk. Please assess any health, dietary, or mobility requirements in advance and notify us as needed.

• Photography & media: Some venues restrict photography or recording. Respect all restrictions and privacy of other guests.

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10. FEES, INVOICING, CANCELLATIONS & REFUNDS (OFF-PLATFORM) 

No online payments. We do not currently process payments on the Site.

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Invoices & currencies. Where applicable, fees are invoiced off‑platform and payable in the currency, manner and timeline stated in our invoice or written agreement. Bank charges, FX and taxes are your responsibility unless stated otherwise.

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Order of precedence. For any experience or event: (i) a signed engagement letter, event summary or written commercial confirmation between you and us (if any) prevails; (ii) the relevant Partner’s terms govern the Partner‑delivered elements (including deposits, minimum spends, cancellations and refunds); and (iii) where neither (i) nor (ii) addresses an issue, our Fallback Cancellation & Changes Policy below applies to our fees and any third‑party costs we have paid or committed on your instructions.

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Fallback Cancellation & Changes Policy (our portion). A non‑refundable Service Facilitation Fee/Retainer of 50%of the estimated TBS service fee is payable on confirmation and covers discovery, curation, sourcing and coordination time. The balance of our service fee (if any) is due 10 days prior to the event/experience date.

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• Client cancellations (our portion). >14 days before: we will waive the balance of our fee; the Service Facilitation Fee remains non‑refundable. 8–14 days: 50% of our total service fee (inclusive of any amount already paid) is due. ≤7 days or no‑show: 100% of our total service fee is due.

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• Third‑party costs (Partner portion). All Partner deposits, prepayments and charges (including minimum spends) are governed by the Partner’s terms. Where we have, at your request, paid or guaranteed third‑party costs, you remain responsible for those amounts and any applicable cancellation fees. We may invoice such amounts on a pass‑through basis or direct you to pay the Partner.

 

• Rescheduling. One complimentary reschedule is available if requested >10 days prior to the event date, subject to Partner availability and agreement. Later changes are treated as a cancellation.

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• Force majeure / significant change. If a material change or cancellation arises from circumstances beyond reasonable control (including venue policy changes, strikes, public safety or government action), we will use reasonable efforts to re‑schedule or arrange a credit. Cash refunds are limited to amounts recoverable from Partners, less unrecoverable or committed costs.

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11. EDITORIAL CONTENT & NO RELIANCE

Our “Insights” features, catalogues, and other editorial content are provided for general information only. They do not constitute advice (legal, financial, tax, medical, or otherwise). Seek professional advice before making decisions.

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12. LIABILITY

• Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot be limited or excluded by law.

• To the maximum extent permitted by law: (a) we exclude all implied warranties and conditions; (b) we are not liable for any indirect, incidental, special, or consequential losses (including loss of profit, data, goodwill, or business interruption); and (c) our total aggregate liability to you arising out of or relating to these Terms or the Services shall not exceed the greater of £1,000 or the total fees you paid to us for the direct Service giving rise to the claim in the 12 months preceding the event giving rise to the claim.

• We are not responsible for failures or delays caused by events beyond our reasonable control.

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13. COMPLIANCE

You agree not to use the Site or Services for any unlawful purpose and to comply with applicable laws, including anti‑bribery, anti‑money laundering, and sanctions regulations. We may conduct reasonable KYC or eligibility checks where appropriate.

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14. SUSPENSION & TERMINATION

We may suspend or terminate access to the Site or Services at any time if we reasonably believe you have breached these Terms or pose a risk to other users, venues, partners, or our reputation.

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15. CHANGES TO THESE TERMS 

We may update these Terms from time to time by posting a new version on the Site. Changes take effect upon posting. Your continued use of the Site or Services constitutes acceptance of the updated Terms.

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16. GOVERNING & JURISDICTION 

• Primary law: These Terms and any non‑contractual obligations arising out of or in connection with them are governed by the laws of England and Wales.

• Nigeria: Where Services are provided in Nigeria, or to users located in Nigeria, mandatory provisions of Nigerian law may also apply. In such cases, you and we submit to the non‑exclusive jurisdiction of the courts of England and Wales and, where relevant, the courts of Lagos, Nigeria.

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17. CONTACT

Questions about these Terms may be sent to enquiries@theblackservice.com.